Shipping & Returns
1. Clearance Products
Clearance items have specific guidelines provided directly on each product's page:
Shipping Policy:
Shipping Method: FedEx (domestic & international).
Processing Time: Orders shipped within 7 business days.
Shipping Cost: Calculated at checkout based on the rug's size, weight, and shipping destination.
International Shipping: Available worldwide. Additional customs fees or duties may apply.
Return Policy:
Returns: Clearance items are not eligible for returns or refunds.
Store Credit: Offered for returns of items in new, unused condition within 7 days of delivery.
Condition Requirements: Rugs must remain in original condition, free of damage or alterations.
2. Shapes Collection
Each rug within the Shapes Collection is uniquely made-to-order:
Shipping Policy:
Made-to-Order Production: Requires 60-day production time prior to shipment.
Shipping Method: Calculated at checkout based on dimensions and destination.
Return Policy:
Returns: Due to custom production, returns are handled individually. Contact us directly to discuss return eligibility and procedures.
3. General Products
Shipping Policy:
Shipping Information: Shipping details and costs vary per product. Contact us directly to receive accurate shipping quotes and timelines.
Return Policy:
Returns & Exchanges: Determined individually. Contact us to verify eligibility and obtain instructions for returns or exchanges.
🛍️ On Display in Store Availability
All rugs on our website, excluding those in the Shapes Collection, are available for viewing "On Display in Store." We clearly indicate availability directly on our product pages, enabling customers to visit our physical location and experience our products firsthand.
Contact Information
For shipping inquiries, return requests, or availability confirmations, please contact us:
Phone: (305) 974 2371
Email: ruga@bellsouth.net
Store Address: 2830 Northeast 187th Street, Aventura, FL, United States
Important Notice
Please refer to this page for current and accurate information, ensuring compliance with Google Merchant Center’s "On Display in Store" guidelines.